Returns & Exchanges

At Castore, we are committed to performance excellence; if your purchase does not meet your expectations, you can return your items within 28 days of delivery. All returned products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all labels and tags remain intact to avoid processing delays.

3

Generate Shipping Label

Select your preferred courier through the portal to download and print your prepaid return shipping label.

4

Drop Off and Track

Drop your package at a designated collection point and keep your tracking receipt; your refund will be processed once our warehouse verifies the contents.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing